Your Questions Answered
Everything you need to know before you start.
We know choosing worktops is a big decision — and you'll have questions. Here are the ones we get asked most. If yours isn't here, just call the showroom on 023 9238 1360. We're happy to chat.
Getting Started
How do I get a quote?
The easiest way is to visit our Portsmouth showroom — you can see samples, talk through your project, and often get a ballpark on the spot. You can also call us on 023 9238 1360, email sales@in2stone.co.uk, or fill out our online quote form. We'll usually come back to you within 24 hours.
What areas do you cover?
We're based in Portsmouth, Hampshire and cover the whole of Portsmouth and surrounding areas including Fareham, Gosport, Havant, Waterlooville, Chichester, and Southampton. Our full installation service extends across Hampshire, Sussex, Surrey, Dorset and Berkshire — though the reach depends on the specific type of project, so please contact us to discuss your requirements. For customers anywhere else in the UK, we offer a supply and fabrication service — we can fabricate from a supplied template or supply the stone directly.
Do I need an appointment to visit the showroom?
No appointment needed — just drop in. We're open Monday to Friday, 10am–4pm and Saturdays 10am–2pm. We have a wide variety of stone samples on display.
How much do stone worktops cost?
Every project is different, so the cost depends on the material you choose, the size of your kitchen, edge profile, and the complexity of the job. Rather than quoting generic price ranges, we provide free, no-obligation quotes tailored to your exact requirements — with transparent pricing and no hidden extras. Visit our showroom or get in touch and we'll put together a detailed quotation.
Choosing Your Stone
What's the difference between quartz and granite?
Quartz is engineered stone — it's made from natural quartz crystals bound with resin. It's non-porous, doesn't need sealing, and comes in a huge range of consistent colours and patterns. Granite is natural stone quarried from the earth — every slab is unique. It's incredibly hard-wearing but does need periodic sealing. Both are excellent choices; it comes down to whether you want consistency (quartz) or one-of-a-kind character (granite).
What is Dekton and why would I choose it?
Dekton is an ultra-compact sintered stone made by Cosentino. It's virtually indestructible — resistant to heat, scratches, stains, and UV light. It's perfect for heavy-use kitchens, outdoor areas, and around hobs where you might put hot pans straight down. It's more expensive than standard quartz but the performance is exceptional.
Can I take samples home before deciding?
Absolutely. We're happy for you to borrow samples and see how they look in your actual kitchen — against your cabinets, in your lighting. It's the best way to be sure. Just let us know which ones you'd like to take and we'll sort it out.
What brands do you stock?
We're proud stockists of Silestone, Dekton, Caesarstone, Neolith, Compac, CRL Stone, and several others. We carry the same premium brands you'll find in the big London showrooms — but without the overheads that double the price.
The Process
How long does the whole process take?
Once your cabinets are installed and we've templated, we aim to have your worktops fabricated and installed within 10 working days. We'll give you a clear timeline at the quoting stage.
Do my cabinets need to be installed before you can template?
Yes — we need to template against your actual installed cabinets, not plans. This ensures exact measurements that account for any adjustments made during the kitchen fit. Your kitchen fitter will confirm when everything is ready, and then we come in.
What is hand templating and why do you do it?
We template by hand in your home using physical templates placed on your cabinets. This means you can see exactly how your worktops will look and have your say on cut-outs, edges, and details before we cut anything. It takes a bit longer than laser templating, but we believe it gives a better result — and our customers appreciate the input.
Do you subcontract any of the work?
No. Everything is done by our own team — templating, fabrication, and installation. The people you meet in the showroom are the same people who'll be in your kitchen. No middlemen, no subcontractors, no strangers turning up on fitting day.
Pricing & Payments
What's included in the quoted price?
Everything. Your quote covers templating, fabrication, delivery, installation, sink cut-outs, and edge profiling. We also offer drainer grooves and recess drainers as optional extras. We don't add surprises on the day. The price we agree is the price you pay.
Are your quotes fixed?
Yes. Once we've agreed a quote for a defined scope of work, that price is fixed. If you change your mind about materials or add extra work, we'll discuss any cost implications before proceeding — but we never surprise you with hidden costs.
Do you require a deposit?
Yes, we ask for a deposit to confirm your order and secure your slot in our schedule. The balance is due on completion. We'll explain the payment terms clearly at the quoting stage — there's nothing buried in the small print.
How do your prices compare to larger companies?
We carry the same premium brands — Silestone, Dekton, Caesarstone — but without the overheads of a chain operation. We don't have a marketing department or a sales team on commission. That means you get the same quality stone and expert installation, but at a genuinely competitive price.
Installation & Aftercare
How long does installation take?
Most kitchen worktop installations are completed in a single day. Larger or more complex projects (very large islands, multiple rooms, intricate cut-outs) may take two days. We'll always let you know in advance.
Will there be much mess?
Very little. We lay protective sheeting, work carefully, and do a thorough clean-up afterwards. We leave your kitchen cleaner than we found it — that's not just a line, it's how we've always worked.
What guarantees do you offer?
We provide a 5-year workmanship guarantee covering all our own installation work — every joint, every cut, every detail. This covers work carried out by our team; it does not cover the underlying structure or cabinetry installed by others. On top of that, every worktop also carries the manufacturer's own warranty — typically between 10 and 25 years depending on the brand. Your investment is well protected.
How do I look after my worktops?
It depends on the material. Quartz is very low-maintenance — just wipe with warm soapy water. Granite and marble benefit from periodic sealing (we'll show you how). Dekton needs virtually nothing. We'll give you care instructions specific to your stone when we install.
What if something goes wrong years later?
Just call us. Seriously — we don't disappear after the job. If anything ever needs attention, whether it's within warranty or not, pick up the phone and we'll help. That's the benefit of working with a small team who take pride in their reputation.
Customer Stories
Real words from real customers
Over 100 five-star reviews from homeowners across Hampshire, Surrey, and Sussex. Here's what they say about working with us.
"Amazing company!! We were recommended In2stone via my close friend who had used them before so I didn't hesitate in contacting them. Sam came out to look at…" "Amazing company!! We were recommended In2stone via my close friend who had used them before so I didn't hesitate in contacting them. Sam came out to look at what we wanted and brought some samples with him when he measured up to provide our quote. Our original worktops were resin and we have an unusually large island so I did worry about any joins being visible. Turned out you can hardly see the joins anyway. Templating was carried out by a lovely chap (Kev). Very friendly and thorough and went through best options with me. Week later the team arrived to fit our new quartz worktops. We chose a simple white sparkle design. The Price was extremely good too! All I can say is WOW!! The transformation is better than I could of imagined. They fitted the new sink too. Took old worktops away. Brilliant, efficient, fast and clean workmanship. All fitters/team were tidy, courteous and a pleasure to have in my home."
— Michaela Steel
Google Review
"Excellent Service and Beautiful Results - Highly Recommended! I recently had In2stone install new quartz worktops in my kitchen, and I couldn't be happier with…" "Excellent Service and Beautiful Results - Highly Recommended! I recently had In2stone install new quartz worktops in my kitchen, and I couldn't be happier with the results. From start to finish, the experience was completely stress-free. The team was not only competitively priced but also incredibly friendly and professional throughout the entire process. They handled everything seamlessly - removing the existing sink, hob, and old laminate worktops before fitting the new quartz surfaces. The finished worktops are absolutely beautiful and have transformed my kitchen into a modern, minimalist space that I love spending time in. The quality of workmanship is outstanding, and the attention to detail really shows."
— Ashley Chapman
Google Review
"We visited numerous companies before deciding to go with In2Stone and it was the best decision! The whole journey from our enquiry, manufacturer's visit which…" "We visited numerous companies before deciding to go with In2Stone and it was the best decision! The whole journey from our enquiry, manufacturer's visit which they arranged to view options, templating & finally installation was brilliant as was the very reasonable cost! Thank you for looking after us and completing the perfect installation."
— Gary O'Connor
Google Review
"Thanks to everyone who played a part in helping us to upgrade our existing kitchen. The whole process from initial information, through agreeing the project,…" "Thanks to everyone who played a part in helping us to upgrade our existing kitchen. The whole process from initial information, through agreeing the project, integrating it with the other firm working for us, templating, delivery and installation of the worktop was easy, strongly supported and professionally completed. A missing installation pack could have been a crisis but Matt and John's willingness to help us sort out the problem with the minimum of delay. Special thanks are also due to Sam for always being at the end of the phone with patience and good humoured assistance. Altogether this is a sound and decent firm which we would not hesitate to recommend."
— Peter Denenberg
Google Review
"So pleased with my beautiful new worktops. In2stone were brilliant. From helping me to choose from their wide selection in the showroom, through the whole…" "So pleased with my beautiful new worktops. In2stone were brilliant. From helping me to choose from their wide selection in the showroom, through the whole quote, template and installation process the service was excellent. I still have some decorating to do to complete the kitchen makeover, but the new worktops look fabulous. Highly recommend the team at In2stone."
— Shirley Moreman
Google Review
"Ian was a pleasure to deal with. The difference between a stonemason and just suppliers of worktops is huge. I'm glad we found in2stone to supply and fit our…" "Ian was a pleasure to deal with. The difference between a stonemason and just suppliers of worktops is huge. I'm glad we found in2stone to supply and fit our worktops. The price was lower than we expected with very high quality workmanship in a timely manner. I would highly recommend."
— Robert Squire
Google Review
"The team at In2stone were fantastic! All very polite, helpful and knowledgeable with advice on what would be best suited for our kitchen. The price is better…" "The team at In2stone were fantastic! All very polite, helpful and knowledgeable with advice on what would be best suited for our kitchen. The price is better than any kitchen retailer and the quality is better, and In2stone supply AND fit. We had a delay in our shipment but Ian and the team worked to resolve and honoured our original quote. Couldn't be happier with the service and final product! Thankyou In2stone."
— Emily Hardy
Google Review
"Amazing — 10 years ago had Ian and Kev do our kitchen which was superb. When our daughter moved out and bought, she then also used the pair again and the team.…" "Amazing — 10 years ago had Ian and Kev do our kitchen which was superb. When our daughter moved out and bought, she then also used the pair again and the team. Still 11/10! We've now moved again and today had the team do our new place and no surprise — from start of chatting to measuring, template to finish, all being absolute professionals with kindness and respect. So as a family for years we would recommend for service, value and quality 11/10. Thank you Ian and team, absolutely the In 2 Perfection!"
— Martine
Google Review
"Sam was the most helpful person in the whole process of our renovation. He was knowledgeable and helpful, and offered his advice. From the minute we walked in…" "Sam was the most helpful person in the whole process of our renovation. He was knowledgeable and helpful, and offered his advice. From the minute we walked in to in2stone I knew I wanted to use them."
— Jessica Curtis
Google Review
"Kevin, Sam and the rest of the team are fantastic. They offer their advice, provide great prices and perform all that they promise. Absolutely delighted and…" "Kevin, Sam and the rest of the team are fantastic. They offer their advice, provide great prices and perform all that they promise. Absolutely delighted and highly recommend. The puppies love it too…"
— Paul Parsons
Google Review
"Needed a slab of stone for a hearth, Sam couldn't have been more helpful, despite the showroom being full of worktops! A few samples were sent to the showroom…" "Needed a slab of stone for a hearth, Sam couldn't have been more helpful, despite the showroom being full of worktops! A few samples were sent to the showroom for us to choose from, and advice given seeing as we were using our purchase for a different purpose to the norm. A piece was then cut to our requirements. We were given advice as to fitting before we left. So pleased with the result! Thank you Sam and the team!"
— Gwyneth Hale
Google Review
"We are absolutely delighted with our new granite worktops, we would highly recommend in2stone, the service they gave was excellent, big thank you to Sam and…" "We are absolutely delighted with our new granite worktops, we would highly recommend in2stone, the service they gave was excellent, big thank you to Sam and the team."
— Neil Mcathey
Google Review
"5* Service from Ian and Kev. Nothing was too much trouble and I was able to get exactly what I wanted. Other quartz suppliers weren't able to offer the ogee…" "5* Service from Ian and Kev. Nothing was too much trouble and I was able to get exactly what I wanted. Other quartz suppliers weren't able to offer the ogee edging I wanted. Highly recommend In2Stone."
— Olivia Tett
Google Review
"Very impressed with the service I have received from In2Stone. Ian was extremely helpful from start to finish, very efficient service and on time delivery. My…" "Very impressed with the service I have received from In2Stone. Ian was extremely helpful from start to finish, very efficient service and on time delivery. My new quartz surfaces look amazing. They have truly completed the kitchen."
— Samantha McGrath
Google Review
"Really pleased with the service from in2stone for my small utility room. Had great advice from the outset regarding what product to choose. The installers were…" "Really pleased with the service from in2stone for my small utility room. Had great advice from the outset regarding what product to choose. The installers were brilliant, they've done an amazing job and very respectful of my property. I'm really pleased with the result, it couldn't have gone any better!"
— Andy Evans
Google Review
"The fitters were really knowledgable, helpful and good natured — the worktops are beautiful, not a word you'd associate with worktops — thank you for your…" "The fitters were really knowledgable, helpful and good natured — the worktops are beautiful, not a word you'd associate with worktops — thank you for your comments and advice — definitely recommend."
— Moira Philpott
Google Review
"I didn't know what I wanted, but fortunately Ian did. Really helpful advice, not only from Ian but also Kevin when he came to measure up. I cannot begin to say…" "I didn't know what I wanted, but fortunately Ian did. Really helpful advice, not only from Ian but also Kevin when he came to measure up. I cannot begin to say how thrilled I am. Good price as well."
— Sue Spiers
Facebook Review
"Thank you for putting the finishing touch on our kitchen, quick and very professional job!"
— Charlotte Doyle
Facebook Review
"First Class service from selection to fitting, we are so pleased with the quality the company provides. Would recommend in2stone without hesitation, in fact we…" "First Class service from selection to fitting, we are so pleased with the quality the company provides. Would recommend in2stone without hesitation, in fact we already have!! What's more, other companies' quotes came nowhere near theirs, in a good way! Cheers Kev."
— Peter C Whiteley
Facebook Review
"Highly recommended Ian, Kev and the team. Great service and well priced."
— Darren Psaila
Facebook ReviewGet In Touch
Let's talk about new worktops.
Whether you know exactly what you want or you're just starting to explore, we're here to help. Call the showroom, visit us in person, or request a quote — there's no hard sell, just honest advice from people who love what they do.
Open Monday–Friday 10am–4pm, Saturday 10am–2pm.
